FAQ
What’s the difference between the credit-based collection and the evergreen collection?
The credit-based collection is available to new hires only. The evergreen collection, which is open to all 1Password employees, is priced in local currency and does not operate on a credit system.
What is a credit?
A credit is a virtual token with no monetary value, used to purchase select items from the swag shop. Credits are not redeemable for cash and are limited to new hires only.
Who receives credits?
Credits are a virtual token system gifted to new hires to help them get started with some 1Password swag. Only new hires are eligible for credits.
How do I redeem credits?
Credits are automatically applied to eligible items in your cart. If you don’t have enough credits to cover the full value of your selected items, your order won’t be fulfilled. The credit based system is for new-hires only. Credits are only currently eligible for the exclusive New Hire collection.
Can I purchase additional items if I run out of credits?
Not at this time. Items in the credit-based collection can only be acquired using credits.
How does shipping work?
New Hires receive a one-time-use coupon to get free shipping on your first order. Since the code only works once, we recommend using all your credits in a single order to make the most of the shipping discount.
For the Evergreen line, shipping is priced at $10 local currency and automatically applied at checkout. To keep things simple and consistent across regions, we’ve set a flat shipping fee of 10 in your local currency. Whether that’s $10 USD, $10 CAD, €10, and so on. At checkout, Shopify will automatically display the correct amount based on your location, making the experience seamless no matter where you're ordering from.
I want to return something. How do I do that?
We’re unable to offer refunds or exchanges. Please double-check your cart before checking out. If you receive an incorrect or damaged item, email us at swag@1password.com and we’ll be happy to help.
Where is my order?
You’ll receive an email with tracking info once your order ships. If you placed your order more than 5 business days ago and haven’t received a shipping confirmation, please contact swag@1password.com.